· Feedbot team
tawk.to Alternatives: Pricing, AI Assist and tawk vs Others
tawk.to alternatives compared: what tawk.to really costs with AI Assist and branding removal, tawk vs Tidio, Crisp and LiveChat, and 7 tools to switch to.
TL;DR. tawk.to is free live chat with paid add-ons. As of October 2026, removing the “Powered by tawk.to” branding costs $39 a month ($348 a year), and the AI Assist chatbot runs from a free 100-message plan to $29, $99 or $399 a month. It’s hard to beat on price if people answer your chats. Teams switch when they want a more modern widget, AI that answers most questions without per-message credit math, or tighter sales and helpdesk features. Below: tawk.to pricing in full, how tawk compares with Tidio, Crisp and LiveChat, and seven alternatives with verified prices.
We make Feedbot, one of the tools below, so weigh that accordingly. We list it first and say where tawk.to or another tool fits better.
tawk.to pricing in October 2026
The software is free. Revenue comes from add-ons, each bought per property (per website), billed monthly or yearly. Figures from tawk.to’s add-on pricing guide and AI Assist billing guide, as of October 2026.
| What you buy | Monthly | Yearly | What you get |
|---|---|---|---|
| Live chat, ticketing, knowledge base, CRM | $0 | $0 | Core product, no seat fees |
| Remove Branding | $39 | $348 ($29/mo) | Your brand on the widget, emails, knowledge base and chat page |
| Video + Voice + Screensharing | $49 | $348 | Calls and screen sharing from the widget |
| AI Assist Hobby | $0 | $0 | 100 AI message credits, 1 AI agent, up to 100 crawled pages |
| AI Assist Growth | $29 | $290 | 1,000 credits, 3 AI agents, 500 pages, escalation to humans |
| AI Assist Business | $99 | $990 | 5,000 credits, 5 AI agents, 2,000 pages |
| AI Assist Enterprise | $399 | $3,990 | 20,000 credits, 10 AI agents, 10,000 pages |
| Extra AI credits | $30 per 1,000 | Don’t expire | |
| Hired chat agents | From $1/hour | $728/month for 24/7 coverage |
How AI Assist credits work
One credit is one AI message. That includes AI replies to visitors and AI features your agents use (Smart Reply, AI Commands). A typical support chat has several AI replies, so if you assume 4 per conversation:
- Hobby (100 credits) handles about 25 conversations a month.
- Growth (1,000 credits) handles about 250.
- Business (5,000 credits) handles about 1,250.
Note that escalation from AI to a human agent is listed from Growth, not on the free Hobby plan.
So the real price of “free tawk.to with AI and no branding” for a site with 250 AI chats is $29 + $39 = $68 a month, or $53 a month on yearly billing.
Why people look for a tawk.to alternative
- Branding. The free widget carries tawk.to branding, and removal costs more than many paid chat tools.
- AI on a per-message meter. Long conversations burn credits, which makes the bill hard to predict.
- The widget and dashboard feel dated next to Crisp, Tidio or Intercom. Third-party reviews also mention notification delays.
- Nobody can watch the chat. Free live chat is only free if someone answers. Small teams often want an AI to answer first.
- Per-property add-ons. Running three websites means buying add-ons three times.
Who should stay on tawk.to
Stay if several people answer chats and you don’t mind the branding, or you’re happy to pay $29 to $39 to remove it. No other tool gives unlimited human agents for $0. The hired agent option is also unusual: if you want people, not AI, answering around the clock, $1 an hour is cheap.
tawk vs Tidio, Crisp, LiveChat and Feedbot
“tawk vs” is one of the most common searches around this product. Here are the head-to-head answers in short.
| tawk.to | Tidio | Crisp | LiveChat (Text) | Feedbot (ours) | |
|---|---|---|---|---|---|
| Free plan | Yes, no seat fees | 50 human conversations, 10 seats | 2 seats, no AI | No, 14-day trial | 50 conversations, AI included |
| Entry paid price | $29 (AI) or $39 (branding) | $29 | $45 | $25/user | $5 |
| AI billing | Per AI message | Per AI conversation (Lyro) | Credits in plan | Per AI resolution | Per conversation, flat |
| Human live chat | Full | Full | Full | Full | Takeover from Telegram or inbox |
tawk.to vs Tidio. tawk.to wins on cost for human-answered chat. Tidio wins on polish, store integrations and automation (Flows), but its AI agent Lyro costs $39 to $700 a month for 50 to 1,000 AI conversations (Tidio pricing). Pick Tidio if you run a Shopify store and want order lookups; stay on tawk.to if you just need free chat.
tawk.to vs Crisp. Crisp is a cleaner shared inbox with WhatsApp, Instagram and SMS from its $95 Essentials plan, priced per workspace with seats included (Crisp pricing). tawk.to is free. Crisp is worth paying for when you have 3 to 10 agents on several channels.
tawk.to vs LiveChat. LiveChat costs $25 to $99 per user per month and includes AI resolutions plus strong sales tools such as proactive campaigns and cart recovery (LiveChat pricing). It’s the premium option; tawk.to is the free one. Choose LiveChat when chat drives revenue and you staff it.
tawk.to vs Feedbot. Different jobs. tawk.to is a human live chat with AI on top. Feedbot is an AI chatbot with a human on call: the AI answers, and when someone is needed you get a Telegram, Slack or email alert and can take over. If nobody on your team watches a chat window, Feedbot fits better.
tawk.to alternatives compared
Monthly prices as of October 2026 for a typical small site: about 250 chats a month that AI should answer, branding removed, 1 to 3 people. Credit-based tools assume 4 AI replies per chat.
| Tool | Price at that usage | AI included | Free plan | Best for |
|---|---|---|---|---|
| Feedbot (ours) | $19 (Pro: 1,000 conversations, no branding) | Yes | 50 conversations | AI-first support and lead capture |
| tawk.to | $68 (AI Assist Growth + Remove Branding) | Add-on | Yes | Free human live chat |
| Crisp | $95 (Essentials) | Credits, ~450 conversations | 2 seats, no AI | Shared inbox, many channels |
| Tidio | $210 to $239 (Lyro 300 tier, alone or with Starter) | Lyro add-on | 50 human conversations | Online stores |
| LiveChat (Text) | $99+ (1 Growth seat, 200 AI resolutions) | Yes | No | Sales-led live chat |
| Chatwoot | $19 to $57 + AI credits | Captain credits | 2 agents, 500 conversations | Open source inbox |
| Zoho SalesIQ | $20 to $60 (Enterprise, yearly) | Answer Bot on Enterprise | 3 operators | Zoho CRM users |
| Intercom | ~$153 (1 seat + ~125 outcomes) | Fin, per outcome | 14-day trial | Full helpdesk |
Tidio sells Lyro in fixed tiers, so 250 AI chats need the 300-conversation tier ($210), plus $29 if you also want Starter for the human inbox. Intercom assumes half of AI chats count as outcomes at $0.99, with one $29 seat.
The 7 best tawk.to alternatives
1. Feedbot (ours)
What it is. An AI chatbot for websites and apps. It answers from your website, docs and FAQ in the visitor’s language, asks your qualifying questions, captures leads and turns bugs and complaints into grouped issues.
Pricing. Free: 50 conversations a month (knowledge from your own text and FAQ). Starter $5: 100 conversations, website import. Pro $19: 1,000 conversations, no branding, team members, webhooks, API. Business $49: 5,000 conversations. +500 conversations for $10. No credit math per message: a conversation counts once, however many replies it has. See pricing.
Pros. Flat and predictable. Branding removal is part of a $19 plan, not a $39 add-on. Handoff works from your phone: you get the chat in Telegram and reply there (handoff docs). Works without a website through a hosted chat link.
Cons. No WhatsApp, Messenger or voice. No video calls. No full multi-agent live chat workspace with routing. Leads export by CSV or webhook, with no native CRM sync.
Choose it if you want AI to answer most chats and you only step in sometimes.
2. Crisp
What it is. A shared inbox with live chat, AI agent, knowledge base and omnichannel messaging.
Pricing (Crisp pricing). Free (2 seats, no AI), Mini $45 (4 seats, ~90 AI conversations), Essentials $95 (10 seats, ~450), Plus $295 (20 seats, ~1,350). Extra seats $10.
Pros. Modern, fast, many channels, seats included.
Cons. No AI on the free plan, and solo users pay for four seats on Mini. More in our Crisp alternatives post.
Choose it if you outgrew tawk.to’s interface and have several agents.
3. Tidio
What it is. Live chat and helpdesk with the Lyro AI agent, popular with online stores.
Pricing (Tidio pricing). Free (50 human conversations), Starter $29, Growth from $59. Lyro from $39/month for 50 AI conversations.
Pros. Polished widget, Shopify order status in chat, Flows automation.
Cons. AI costs about $0.70 per conversation at volume. See Tidio alternatives.
Choose it if you sell online and want a nicer widget than tawk.to.
4. LiveChat (Text)
What it is. Premium live chat, now under the Text brand with HelpDesk and ChatBot.
Pricing (LiveChat pricing). Essential $25/user/month (10 AI resolutions), Growth $99/user/month (200 AI resolutions). Yearly: $19 and $79. Extra 50 resolutions $49.50.
Pros. Sales tools, visitor tracking, strong reporting on Growth.
Cons. No free plan; every agent is a paid seat.
Choose it if chat is a revenue channel and you have budget per agent.
5. Chatwoot
What it is. Open-source support inbox, cloud or self-hosted.
Pricing (Chatwoot pricing). Hacker free (2 agents, 500 conversations, live chat only), Startups $19/agent, Business $39/agent. Captain AI credits included on paid plans; extra $20 per 1,000.
Pros. Self-hosting and source access; many channels on paid plans.
Cons. Per-agent pricing in the cloud; self-hosting takes ops work.
Choose it if you want control over your data and stack.
6. Zoho SalesIQ
What it is. Live chat with visitor tracking and lead scoring, tied into Zoho CRM.
Pricing (Zoho SalesIQ pricing, billed yearly). Free (3 operators, 100 operator sessions), Basic $7, Professional $12.75, Enterprise $20 per operator per month. The Answer Bot is on Enterprise.
Pros. Free plan with 3 operators, cheap paid seats, lead scoring.
Cons. AI answering sits on the top plan.
Choose it if you use Zoho already.
7. Intercom
What it is. Full helpdesk with the Fin AI agent.
Pricing (Intercom pricing). $29 to $132 per seat per month (annual), plus $0.99 per Fin outcome.
Pros. The deepest helpdesk on this list. You only pay for AI chats Fin resolves.
Cons. A big jump in cost from free tawk.to.
Choose it if you’re building a real support team.
How to choose
- Decide who answers first: people or AI. People first: stay on tawk.to, or move to Crisp or Chatwoot for a better inbox. AI first: Feedbot, or tawk.to AI Assist if you can live with message credits.
- Price the full bill. On tawk.to, add branding, AI and any per-property add-ons. On per-seat tools, multiply by every agent.
- Check the channels you need. WhatsApp and Instagram: Crisp Essentials, Chatwoot, Zoho SalesIQ, or tawk.to itself.
- Test for a week on your real site. Every tool here has a free plan or trial.
Moving off tawk.to
- Export chat history and contacts from the tawk.to dashboard before you remove the widget.
- Copy your tawk.to knowledge base articles or point the new tool at their URLs. In Feedbot, website import starts on Starter (knowledge base docs).
- Replace the tawk.to script with the new snippet. Feedbot is one script tag, a GTM tag or a React component (install guide).
- Cancel add-ons per property, since tawk.to bills each website separately.
Prices checked on October 6, 2026. Vendors change plans often, so confirm on their sites before you buy.
Sources
- tawk.to add-on pricing: https://help.tawk.to/article/add-on-pricing-and-key-features
- tawk.to AI Assist billing: https://help.tawk.to/article/how-to-manage-billing-for-ai-assist
- Why tawk.to is free: https://www.tawk.to/pricing/
- Crisp pricing: https://crisp.chat/en/pricing/
- Tidio pricing: https://www.tidio.com/pricing/
- LiveChat pricing: https://www.livechat.com/pricing/
- Chatwoot pricing: https://www.chatwoot.com/pricing
- Zoho SalesIQ pricing: https://www.zoho.com/salesiq/pricing.html
- Intercom pricing: https://www.intercom.com/pricing
- Feedbot pricing: https://feedbotai.com/pricing/