An AI chatbot for your online store

Answer product, shipping and return questions instantly, check order status through your store's API, and help shoppers get to checkout.

Start freeSee pricing

Sell more, answer less. One chatbot for questions, orders and feedback.

  • Product and shipping answers

    Trained on your product pages and your shipping and return policies, so shoppers get answers before they leave.

  • Order status in the chat

    Connect an action to your store's API, and the chatbot can look up an order for a verified customer.

  • Help shoppers choose

    The chatbot recommends products from your catalog pages and shows buttons that lead to checkout.

  • Hear what's broken

    Complaints about checkout, delivery or the site are grouped into issues, so you can fix them fast.

How it works

Add an AI chatbot to your store in three steps

  1. 01

    Import your store pages

    Product, shipping, return and FAQ pages become the knowledge base on paid plans; on the free plan, paste your own text.

  2. 02

    Paste the snippet

    Add one script tag to your theme. It works with Shopify, WooCommerce or a custom store.

  3. 03

    Connect order lookup (optional)

    Describe your order status endpoint as an action on the Pro plan.

Questions

Can't find an answer? Ask the bot in the corner, or write to us.

What can an ecommerce chatbot do?

Answer questions about products, shipping and returns, help shoppers choose, check order status, collect contact details and pass complex cases to your team.

Does it work with Shopify or WooCommerce?

Yes. Feedbot works on any store where you can add a script tag to the theme or layout. Order lookup uses your store's API through an action.

Can the chatbot check order status?

Yes, on the Pro and Business plans. You connect an action to your order API, and the chatbot uses the verified customer's identity to look up their order.

How much does an ecommerce chatbot cost?

Feedbot has a free plan with 50 conversations a month. Paid plans are $5, $15 or $39 a month, with no per-resolution fees.

Keep exploring

Put one agent on your site today

Start on the free plan. Upgrade when conversations grow.

Start freeTalk to sales